Legal Rules Behind Account Access
Our Legal notice explains what you agree to when opening an account, how we confirm the details you submit, and when access may be restricted or paused. Eligibility depends on local law, and we ask you to check the rules that apply where you are before
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continuing. The same policy applies when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, because payment records must match the account activity we can verify. We keep the wording available from the account and cashier paths so you can check it before
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a deposit or withdrawal request. If a device change, phone verification step or wallet status creates a question, contact our support desk before repeating an action. Our Legal notice does not replace Indonesian law or advice from a qualified local adviser; it tells you how we
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operate the account relationship and how to ask for a correction.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.